Responsible Gambling

Keep play recreational

Treat gambling as paid leisure, never as a source of earnings. Financial losses and harm to relationships can follow when play becomes difficult to control. Use only spare funds that you can afford to lose, and keep track of the money and time each session takes.

Avoid trying to recover a loss by continuing to gamble. A disappointing result is not a reason to stake more. If you feel that you need time away from play, contact support about taking a break.

Notice changes in daily life

Consider whether gambling is affecting your attendance at work or school. Think about long sessions spent alone and whether other people have expressed concern about your play. Losing interest in people or activities that used to matter can also signal a problem.

Ask yourself whether you have concealed your spending or the length of your sessions. Gambling to escape boredom, arguments, frustration or disappointment also deserves an honest look. The impact can extend beyond you to the people closest to you.

Recognise financial and emotional strain

Borrowing, stealing or lying to obtain gambling money or repay gambling debts are reasons to seek help. So are spending until nothing remains, feeling unable to use money for anything except gambling, or becoming desperate when funds run out.

Consider whether gambling has left you feeling depressed or experiencing thoughts of suicide. If several of these experiences are familiar, you may have a gambling problem. Discuss what is happening with an organisation that offers gambling support and advice.

Request self-exclusion

To exclude yourself from Cadoola, send a self-exclusion request by email to customer support. Account closure will be arranged as soon as practicable. Tell the team about every other account you hold with the same operator and commit to creating no further accounts.

Preventing further registrations also remains your responsibility. Reasonable efforts to stop new accounts do not remove that obligation, and losses on other accounts are not covered by the operator. Make the request specifically about self-exclusion when gambling is causing you difficulty.

Find independent support

GamCare offers practical help and advice on the social effects of gambling. You can discuss the difficulties you are experiencing and seek support in dealing with them.

Gamblers Anonymous brings together people working through their own compulsive gambling problems and helping others facing similar experiences. Its fellowship has regional groups around the world.

Gambling Therapy provides counselling and support for people whose lives are affected by gambling. These organisations offer routes to discuss concerns beyond your account enquiries.

Protect younger people

Registration is prohibited for anyone under 18. Age checks apply to players, and winnings from underage play are cancelled. If you share a computer with children or anyone too young to gamble, use parental controls to restrict access to gambling content. Filtering software such as Net Nanny can help you manage what children can reach online.